Service Center CSCS TX ESSENTIAL DUTIES: Lead process improvement initiatives to enhance efficiency, productivity, and profitability for center operations Analyze current processes, identify areas for optimization, and implement innovative solutions to drive continuous improvement Collaborate cross-functionally with strategic accounts, IT, procurement, training and quality teams to ensure seamless integration of process enhancements Demonstrated ability to persuade others to change existing processes and practices Develop and maintain standard operating procedures (SOPs) and work instructions to ensure operational consistency Design, run, test, and upgrade systems, tools, and processes. Utilize data-driven approaches to monitor key performance indicators (KPIs) and drive data-based decision-making across entire center portfolio Provide technical expertise and support for troubleshooting process issues and implementing corrective actions Lead or support capital projects related to process improvements, equipment upgrades, and capacity expansion Comprehends applicable health and safety requirements and regulations Perform other duties to meet the needs of the business. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of process design methods, tools and software Strong sense of owning the recommendation and implementation Excellent structured problem solving skill including documentation of complex data sets for actionable trends Ability to determine course of action based on guidelines and to modify processes and methods as needed High level of professionalism and interpersonal skills Ability to communicate in an articulate, professional manner and to tailor content to the audience. Ability to work independently, meet deadlines, and multi-task in a fast-paced environment while maintaining quality standards Excellent customer service skills with internal and external customers Strong computer skills in Microsoft Office EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS: Bachelor’s degree or equivalent combination of education, training, and experience to gain the knowledge skills and experience required for the role 5 years of experience evaluating, optimizing and designing processes About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, Caliber Auto Care for mechanical repair and quick oil change services and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.